Apartment and Site Management

Customer Relationship Management (CRM) involves using computer programs to track customer satisfaction surveys and research to obtain more accurate and clear responses. This process becomes more efficient through methods of handling complaints.

• Creating an open complaint management system
• Analyzing complaints to reach the root cause
• Monitoring the process of handling complaints

In this way:

The goal is to enhance employees' awareness and attention regarding customer complaints, offer solutions to prevent the recurrence of complaints, and ultimately maintain maximum customer satisfaction.

Construction, project, architecture, renovation